Soundcloud YouTube
Extract The Signal From The Noise - Follow Us

ServiceNOW Knowledge 2017: May 7-11 (Orlando, FL)


 

Watch theCUBE’s Coverage of ServiceNOW Knowledge 2017


Learn how to deliver business services faster with 400+ sessions customized for you—and 80% of breakouts delivered by your peers. This is the most efficient and fastest way to get practical advice, in‑depth training, and access to 13,000+ community experts driving the future of shared services and digital transformation. (www.knowledge.servicenow.com)

Register Here


Event Details:

  • Date:
    May 7-11, 2017
  • Location:
    Orange County Convention Center
    9400 Universal Blvd,
    Orlando, FL
  • Official Event Page

Knowledge 17: Day 1 Keynote – Work at Lightspeed
Knowledge 17, Day 1: General Session Keynote: Work at Lightspeed – A Smarter, Faster Way to Get Work Done – with ServiceNow CEO, John Donahoe – ServiceNow Chief Strategy Officer, Dave Wright – and ServiceNow Chief Revenue Officer, David Schneider.


Knowledge17: Day 2 Keynote
Get a rundown of the product enhancements coming in the Jakarta release, including improvements in performance and user experience.


Knowledge17: Day 3 Keynote: CreatorCon
Developers take center stage at CreatorCon. Watch the full keynote.


Day One Kickoff
Dave Vellante and Jeff Frick kickoff day one at ServiceNow Knowledge 2017 at the Orange County Convention Center in Orlando, FL.


Day Two Kickoff
Dave Vellante & Jeff Frick kickoff day two at ServiceNow Knowledge 2017 at the Orange County Convention Center in Orlando, FL.


Day Three Kickoff
Dave and Jeff kick off day three at ServiceNow Knowledge 17.


Show Wrap Up
Dave Vellante & Jeff Frick wrap up ServiceNow Knowledge 2017 from the Orange County Convention Center in Orlando, FL.


 

Guests Interviewed on theCUBE

 


Link Alander
Chief Information Officer, Lone Star College

How one college leverages automation and mitigates risk | #Know16
Lone Star College is using ServiceNow to automate the various aspects of its organization, including human resources, financial aid and legal departments, and student call centers. The College is presently considering bringing other departments on board as well. Read the full blog post with highlights from his interview at SiliconANGLE.com.


Chris Bedi
Chief Information Officer, ServiceNow

Can IT automation spark a Golden Age of brain labor?
Workers worried about machines replacing them should focus on what their brains can do that computers can’t, said Chris Bedi (pictured), chief information officer at ServiceNow Inc. Read the full blog post with highlights from his interview at SiliconANGLE.com.


Tony Beller
Vice President of WW Alliances & Channels, ServiceNow

ServiceNow set to expand partner ecosystem with aggressive growth plans
With new leadership in place, ServiceNow Inc. is pushing its information technology management services platform for the expansion of its total addressable market. To do so, ecosystem growth is a priority for the company, with a goal for 75 percent of all-commodity volume to be influenced by the partner ecosystem in 2020, according to Tony Beller, (pictured) vice president of worldwide alliances and channels at ServiceNow. Read the full blog post with highlights from his interview at SiliconANGLE.com.


Deepak R. Bharadwaj
GM of HR Business Unit, ServiceNow

Is the secret to enterprise transformation hiding in the HR department?
Doing better business and saving loads of cash might not require hiring financial and accounting wizards to the C-suite. It may be possible simply through restructuring work in the oft-neglected Human Resources department, according to Deepak R. Bharadwaj, general manager of the HR Business Unit at ServiceNow Inc. Read the full blog post with highlights from his interview at SiliconANGLE.com.


Pat Casey
VP and GM, Platform, ServiceNow

Cognitive machines are taking over human jobs: we must invest in the transition
Philosophy meets technology in a discussion on how society should react to the challenges and changes associated with the introduction of cognitive machines, including how machines and humans are clashing. Read the full blog post with highlights from his interview at SiliconANGLE.com.


Nate Channel
HRIS Lead, JM Smucker Co.

Smucker transforms business organization in the cloud, starting with HR
As cloud computing company ServiceNow Inc. expands its managed service offerings beyond traditional information technology, it’s picking up customers in some novel new verticals. The J.M. Smucker Co. actually started with the ServiceNow HR Service Delivery offering before expanding into other areas of the business. Read the full blog post with highlights from his interview at SiliconANGLE.com.


Sean Convery
GM of Security Business Unit, ServiceNow

An inside look at ServiceNow’s security operations platform
While many industries have greatly benefited from the new “as-a-service” business models, others — such as enterprise security organizations — are still relatively archaic in the way they operate. ServiceNow Inc.’s vice president and general manager of the Security Business Unit, Sean Convery, described how his organization has been leveraging information technology operational expertise to provide value to customer security teams. Read the full blog post with highlights from his interview at SiliconANGLE.com.


Kerri Cullity
Advisory Managing Director, Healthcare Solutions, KPMG

Healthcare organizations consolidate, update tech for better business results
The healthcare sector has a reputation for being behind in adopting new technology, but that’s going to change, according to advisory services firm KPMG LLP. The company is advocating that organizations move the ServiceNow software platform out of information technology and create a standardized and consolidated platform across the organization. Read the full blog post with highlights from her interview at SiliconANGLE.com.


Mike D’Ippolito
AVP Nationwide – I&O Run Services Delivery, Nationwide

Workload and costs before and after switching to a new platform
Mike D’Ippolito, I&O run services delivery of Nationwide Insurance, talked about his monumental task of keeping the infrastructure running and what the environment looks like. Watch his interview!


CJ Desai
Chief Product Officer, ServiceNow

Can IT have its multi-clouds and single pane of glass too?
Bite-sized Software as a Service is all the rage, but to whom does the information technology department turn when the pieces become a jigsaw puzzle scattered outside its control? Read the full blog post with highlights from his interview at SiliconANGLE.com.


John Donahoe
President and CEO, ServiceNow

Automation transforms business from call center to C-suite, says ServiceNow CEO
John Donahoe’s goal as the new president and chief executive officer of ServiceNow Inc. was to visit 100 new customers in 100 days. Forty-five days later, he’s already met that goal. So what’s in Donahoe’s playbook for winning and keeping customers with technology? Read the full blog post with highlights from his interview at SiliconANGLE.com.


Josh Gluck
Deputy CIO, Weill Cornell Medicine

Inside a ‘3-1-1’ platform for wide-ranging workplace management solutions
Weill Cornell Medicine, the biomedical research unit and medical school of Cornell University, has leveraged ServiceNow Inc.’s automated tools for human resources, case management, regulatory compliance for Environmental Health and Safety, and project and portfolio management, proving that the platform is more than just an IT service management tool. In fact, Weill Cornell Medicine has nicknamed the platform “the 3-1-1” thanks to its ability to provide management solutions across the workplace. Read the full blog post with highlights from her interview at SiliconANGLE.com.


Jim Hebb
Advisory Director, Enabling Technology Lead, KPMG

Smucker transforms business organization in the cloud, starting with HR
As cloud computing company ServiceNow Inc. expands its managed service offerings beyond traditional information technology, it’s picking up customers in some novel new verticals. The J.M. Smucker Co. actually started with the ServiceNow HR Service Delivery offering before expanding into other areas of the business. Read the full blog post with highlights from his interview at SiliconANGLE.com.


Farrell Hough
GM of ITSM Business Unit, ServiceNow

Depth behind ITSM to get customers up and running sooner
Farrell Hough, general manager of ITSM business unit of ServiceNow, talked about how 70% of customers have adopted ITSM and the impact of businesses. Watch her interview!


Michael Hubbard
VP of INSPIRE, ServiceNow

ServiceNow Inspire: Evolving the 99% according to what works for the 1%
ServiceNow Inc.’s definition of success isn’t revenue and market capital; instead success is measured on customer satisfaction and the value they get from the ServiceNow platform, according to Michael Hubbard (pictured), global vice president of Inspire at ServiceNow. With the goal of helping all customers, the company’s Inspire program focuses on transforming service management strategy for the one percent of clients who have the biggest opportunity or largest crisis, plus the will and power to embrace the greatest change. Read the full blog post with highlights from his interview at SiliconANGLE.com.


Michael Kollar
SVP, Chief Digital Officer, Atos

Atos unifies hundreds of service delivery toolsets with consolidated ITSM platform
The simplicity of ServiceNow Inc.’s platform is key for many customers with fragmented legacy solutions looking to streamline operations. What were once custom solutions for individual processes or applications are now being integrated into a centrally-managed interface. Michael Kollar, senior vice president and chief digital officer at Atos IT Solutions and Services Inc., shared the challenges and successes of how his organization leveraged ServiceNow to deliver services to customers via a consolidated information technology service management platform. Read the full blog post with highlights from his interview at SiliconANGLE.com.


Allan Leinwand
CTO, ServiceNow

ServiceNow addresses fears about oversharing machine learning data in the cloud
Cloud providers can assure customers their data is theirs alone, but if they bake it into a machine learning model they then serve to their competitors, aren’t they giving away their intellectual property by proxy? Read the full blog post with highlights from his interview at SiliconANGLE.com.


Seneca Louck
Business Process Leader, Dow Chemical

Dow Chemical’s transition to ServiceNow in one year
Seneca Louck, business process leader of Dow Chemical, offered insight into the changes they have gone through in the past year with transitioning to ServiceNow’s platform. Watch his interview!


Rob McDonnell
Head of Enterprise Products, Air New Zealand

Simplyfing the user experience for customers using ServiceNow
Rob McDonnell, head of enterprise products of Air New Zealand, talked about the big drivers that affects customers, which drives infrastructure transformation. Watch his interview!


Abhijit Mitra
GM of CSM Business Unit, ServiceNow

Attacking broken customer service solutions
Abhijit Mitra, general manager of CSM business unit of ServiceNow, shared insight into what’s broken with customer service and how ServiceNow is helping businesses transform their customer service offerings. Watch his interview!


Bart Murphy
CTO York Risk Services, CIO and CTO, CareWorks

Raising the level of security with technical integrations
Bart Murphy, CTO of York Risk Services and the CIO and CTO of CareWorks, provided insight into what how their security posture is maturing and what they have accomplished in the past year. Watch his interview!


Daniel Pink
NYT and WSJ Best Selling Author

Information Age alters business leadership thinking, information curation
The abundance of information available today is radically changing the way people make life decisions, from dating to career selection to technology solutions, according to “New York Times” bestselling author Daniel Pink. In his book “To Sell Is Human: The Surprising Truth About Moving Others,” he describes how business leaders must fundamentally change the way they persuade their executive team, organizations and customers in the face of new information. Read the full blog post with highlights from her interview at SiliconANGLE.com.


Chris Pope
Strategy Office, ServiceNow

Using artificial intelligence in HR use cases
Chris Pope, strategy office of ServiceNow, shared insight into how ITSM and HR require different people selling, implementing and supporting customers. Watch his interview!


Ian Proctor
Director, Consulting, Deloitte Inc.

Re-imagining the digital experience for non-IT clients
In its effort to transform businesses, Deloitte Inc. turns to ServiceNow’s technology platform to enable those transformations. So why not combine the two? Ian Proctor, director of consulting at Deloitte Canada, was one of the first to see the potential for ServiceNow beyond traditional IT management scenarios. Read the full blog post with highlights from his interview at SiliconANGLE.com.


Raja Renganathan
VP, Cloud Services, Cognizant Technology Solutions

Digital shift drives organizations beyond IT service management
As organizations continue to go through the digital transformation, effectively managing this disruption becomes paramount to successful client engagements. Cognizant Technology Solutions Corp. is helping businesses evolve efficiently by offering operating and technology models for the digital era. Read the full blog post with highlights from her interview at SiliconANGLE.com.


Dan Rogers
Chief Marketing Officer, ServiceNow

New ‘chief transformation officer’ role brings IT geeks into the C-suite
Some companies are bypassing the touted expansion of the Chief Information Officer role and creating an entirely new post for digital transformers, according to Dan Rogers, chief marketing officer at ServiceNow Inc. Read the full blog post with highlights from his interview at SiliconANGLE.com.


Naresh Samial
Director Mobility and Process and Automation, Vitas Healthcare

Moving to a paperless process and other changes using technology
Naresh Samial, director mobility and process and automation of Vitas Healthcare, offered insight into how the technology at Vitas has changed and what has stayed the same with their mission of providing personalized healthcare. Watch his interview!


Patrick Stonelake
Co-Founder, Fruition Partners, A DXC Technology Company

DXC’s security expertise enables new applications for ServiceNow
As the ServiceNow platform expands beyond information technology, domain expertise in the new verticals like human resources and security is required to successfully deploy a new managed service. Through a series of acquisitions, Fruition Partners has become the ServiceNow arm of DXC Technology, and Marc Talluto, chief executive officer and global ServiceNow Inc. practice leader at Fruition Partners, was at this year’s ServiceNow Knowledge17 event in Orlando, Florida, to share insights into the partnership. Read the full blog post with highlights from his interview at SiliconANGLE.com.


Marc Talluto
Co-Founder, Fruition Partners, A DXC Technology Company

DXC’s security expertise enables new applications for ServiceNow
As the ServiceNow platform expands beyond information technology, domain expertise in the new verticals like human resources and security is required to successfully deploy a new managed service. Through a series of acquisitions, Fruition Partners has become the ServiceNow arm of DXC Technology, and Marc Talluto, chief executive officer and global ServiceNow Inc. practice leader at Fruition Partners, was at this year’s ServiceNow Knowledge17 event in Orlando, Florida, to share insights into the partnership. Read the full blog post with highlights from his interview at SiliconANGLE.com.


Stanley Toh
Global IT Director, Broadcom

Broadcom improves UX for employees and new business units
Cloud computing company ServiceNow Inc. is providing a comprehensive platform for changing the way information technology and other business services are consumed by employees. For Broadcom Ltd.’s Stanley Toh and his team, ServiceNow has been helping improve the user experience for Broadcom’s employees, as well as give the company a tactical advantage in acquisition execution. Read the full blog post with highlights from his interview at SiliconANGLE.com.


Gaurav Dutt Uniyal
Industry Principal, North America Practice Lead, ITSM and ServiceNow

Infosys, ServiceNow partnership takes aim at turnkey IT solutions for new industry verticals
Over the past few years, the big players in the enterprise information technology services and consulting industry have become even more active in shaping strategies for the future. This is especially true for Infosys Ltd., a technology services and consulting company that helps clients create and execute digital transformation strategies. Read the full blog post with highlights from his interview at SiliconANGLE.com.


Karel van der Poel
GM of Performance Analytics Business Unit, ServiceNow

ServiceNow addresses fears about oversharing machine learning data in the cloud
Cloud providers can assure customers their data is theirs alone, but if they bake it into a machine learning model they then serve to their competitors, aren’t they giving away their intellectual property by proxy? Read the full blog post with highlights from his interview at SiliconANGLE.com.


Andrew Wilson
Chief Information Officer, Accenture

As IT becomes more consumerized, user experience models must keep up
As information technology becomes more consumerized, clients expect new technology to be like the apps on their mobile devices: It must work all the time, be fun, mobile, bite-sized, require no training, upgrade automatically and be free! Read the full blog post with highlights from her interview at SiliconANGLE.com.


Jason Wojahn
Managing Director, Global ServiceNow Platform Lead, Accenture

Being an early adopter of ServiceNow
Jason Wojahn, managing director of global ServiceNow platform lead of Accenture, talked about the advantages of partnering with ServiceNow early. Watch his interview!


Donna Woodruff
Service Enablement Leader, Cox Automotive

Cox Automotive beefs up cloud efficiency, sees tangible ROI using this operational platform
For those heading up information technology initiatives for large organizations with many moving parts and players, it is imperative that the systems in place add value to the business functions and the end users — regardless of whether they run on-premise with legacy systems or in the cloud. This is the case for Cox Automotive, Inc., which is in the business of buying and selling automobiles, offering services to dealers from vehicle information to auctions to planning showroom space. The company includes some recognizable auto industry names, such as Kelley Blue Book and AutoTrader.com. Read the full blog post with highlights from her interview at SiliconANGLE.com.


Dave Wright
Chief Strategy Officer, ServiceNow

Why a good predictive data analytics model is never finished
A predictive data analytics model is like a puppy: not a great investment unless one is willing to train and retrain it continually, according to Dave Wright, chief strategy officer of ServiceNow Inc. Read the full blog post with highlights from his interview at SiliconANGLE.com.


 

Watch More of theCUBE


ServiceNOW 2015
Las Vegas, NV


ServiceNOW 2014
San Francisco, CA


For More Information : Contact theCUBE

 

Share Button